Summary

The primary focus of this position is to provide user and desktop support, troubleshoot hardware, software, and network-related issues, and assist with the maintenance of IT systems. This role ensures smooth operations, supports employees with technology-related needs, and enforces security best practices.

Essential Functions

• Perform routine PC maintenance, system updates, and patches for performance efficiency and security.
• Provide end-user support for hardware, software, and network-related issues.
• Conduct end-user training on commonly used applications, including Microsoft 365 Suite, Adobe Acrobat, and other essential software.
• Install, configure, and update computer systems, applications, and peripherals.
• Conduct training sessions on cybersecurity best practices, including recognizing phishing attacks, secure browsing, and data protection to strengthen overall security awareness.
• Assist in monitoring and responding to security incidents, including phishing attempts and malware threats.
• Assist in implementing and enforcing IT security policies, including access controls, password management, and endpoint security measures.
• Maintain IT inventory, including computers, printers, and other peripheral equipment.
• Monitor and maintain printers to ensure functionality and schedule regular servicing as needed.
• Maintain accurate and complete documentation of IT systems, processes, and procedures.
• Ensure proper cable management to maintain a safe and organized IT workspace.
• Assist with user account management, software and hardware upgrades, and phone system maintenance and troubleshooting.
• Participate in larger IT projects.

Competencies

• Communication Proficiency.
• Time Management.
• Collaboration Skills.
• Personal Effectiveness/Credibility.
• Flexibility.
• Technical Capacity.
• Stress Management/Composure.
• Administrative & Organizational Skills.

Qualifications and Experience

• Previous experience in an IT support or helpdesk role is preferred.
• Must be dependable and able to work with a sense of urgency in a fast-paced environment.
• Ability to learn and work in an environment of constant change.
• Ability to work independently and as part of a team.
• Strong problem-solving skills, attention to detail, and ability to follow security protocols.
• Experience with Windows and macOS operating systems, as well as Microsoft 365 Suite.
• Experience with iOS and Android.
• Familiarity with Microsoft GP, Salesforce, SolidWorks, UPS WorldShip, and MS SQL is a plus.
  Ability to lift up do 40lbs.

Education

Associate’s degree in field of IT, Computer Science, Computer Information Systems, or Network Administration is preferred.

Hours

• Full-time
• Monday through Friday
• 7am to 4pm.

*Occasional early morning, evening, and weekend work may be required as job duties demand.

Pay

$40,000-52,000 a year

Benefits

• 401(k) with matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Authorization

Must be authorized to work in the United States.